Shipping & Delivery Policy

Order Processing

• Orders placed before 3:00 PM will be dispatched on the same working day.
• Orders placed after 3:00 PM may be dispatched on the next working day.

Standard Delivery Time

Karachi

• Orders within Karachi are typically delivered within 1–2 working days after dispatch.

Nationwide

• Orders across Pakistan are typically delivered within 3–5 working days after dispatch.

Delivery Delays

• Delivery timelines are estimates and may vary depending on the destination and courier operations.
• Orders may experience delays during sales, promotional campaigns, public holidays, festive seasons, or other unforeseen circumstances.

Urgent Delivery

Karachi Same-Day Delivery

• Same-day delivery within Karachi is available through Bykea or InDrive, subject to rider availability and service coverage.

Nationwide Urgent Delivery

• Urgent nationwide orders can be dispatched through TCS Express Service, subject to service availability.

Urgent Delivery Charges

• Customers requesting urgent delivery services are responsible for bearing the full delivery charges associated with the selected urgent shipping method.

Customer Responsibility

• Customers must provide accurate shipping information, including their complete address and contact details.
• TANGLUR will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Order Tracking

• Tracking information will be shared once the order has been dispatched on mail and WhatsApp

Contact Us

For further assistance regarding exchanges, returns, or refunds, please contact us:

WhatsApp: 0333-0234412

Email: tanglur.pk@gmail.com

Our customer support team will be happy to assist you.\

Actual Colour May Slightly Vary From The Image Form
– Sizes may be +-0.5in from the sizes stated in size chart

Exchange & Return Policy

At TANGLUR, we are committed to providing high-quality products and a seamless shopping experience. If you need to exchange or return an item, please review the following policy carefully.

Exchange Policy

We offer exchanges within 15 working days from the date of delivery.

Exchange Eligibility

To qualify for an exchange:

• The item must be in its original condition.
• The garment must be unused, unwashed, and pin-packed, with all original tags, labels, and packaging intact.
• Products that have been washed, worn, altered, damaged, or have any fragrance or perfume applied will not be eligible for exchange.
• Change-of-mind exchanges are accepted, provided that the product meets all exchange eligibility requirements and is returned in its original condition.

Once the returned item successfully passes our quality inspection, the exchange process will be initiated.

Exchange Shipping Charges

• Customers are responsible for the delivery charges incurred when sending items back to our warehouse for exchange.
• TANGLUR provides free delivery for one end of every exchange order.
• In cases where a wrong item or a faulty product has been delivered, TANGLUR will bear all return and exchange shipping costs.

Return & Refund Policy

For Online Paid Orders

Customers may request a return within 7 days of receiving their order.

Return Eligibility

• The item must be unused, unwashed, and pin-packed, with all original tags and packaging intact.
• Products showing signs of wear, washing, damage, alterations, or fragrance/perfume application are not eligible for return or refund.
• The reason for the return must be genuine and valid. Returns based on a change of mind, personal preference, or ordering by mistake are not eligible for refund.

Refund Process

• Refunds will be processed within 7 working days after the returned product is received and approved by the TANGLUR warehouse.
• The refundable amount will be transferred to the customer's bank account.
• Actual delivery charges incurred at the time of shipment will be deducted from the refundable amount.

For Cash on Delivery (COD) Orders

Customers may request a return within 7 days of receiving their order.

Return Eligibility

• The item must be unused, unwashed, and pin-packed, with all original tags and packaging intact.
• Products showing signs of wear, washing, damage, alterations, or fragrance/perfume application are not eligible for return or refund.
  
• The reason for the return must be genuine and valid. Returns based on a change of mind, personal preference, or ordering by mistake are not eligible for refund.

Refund Process

• Refunds will be processed within 7 working days after the returned product is received and approved by the TANGLUR warehouse.
• The refundable amount will be transferred to the customer's bank account.
• Actual delivery charges incurred at the time of shipment will be deducted from the refundable amount.
• An additional 5% tax deduction (which may vary depending on the order value) will also be deducted from COD order refunds.

Return Shipping Charges

• Customers are responsible for the delivery charges incurred when sending items back to our warehouse for return.
• If a wrong item or a faulty product has been delivered, TANGLUR will bear the return shipping costs.

Quality Assurance & Claims

Every TANGLUR product undergoes multiple quality inspections before dispatch. These quality checks are conducted under CCTV surveillance to ensure that products are shipped in excellent condition.

In the event of a complaint regarding a wrong, damaged, or faulty product, TANGLUR reserves the right to review warehouse quality control records and shipment evidence before approving the claim.

Any false, misleading, or fraudulent claims made against TANGLUR may result in the rejection of the claim and may be subject to legal action where applicable.

Important Notes

• All exchanged or returned items must be sent back in their original pin-packed condition, with all tags, labels, and packaging intact.
• TANGLUR reserves the right to reject any exchange or return request that does not comply with the conditions stated in this policy.
• Refund processing timelines begin after the returned product has been received and successfully inspected by our warehouse team.

For any questions regarding exchanges or returns, our customer support team will be happy to assist you.

Contact Us

For further assistance regarding exchanges, returns, or refunds, please contact us:

WhatsApp: 0333-0234412

Email: tanglur.pk@gmail.com

Our customer support team will be happy to assist you.